Response Time
Within 24 hours
Monday – Friday, 9am–6pm AEST
Quick Answers
How do I cancel my subscription?
In the iOS app, manage or cancel through your App Store subscriptions. On the web, go to Account & Billing and click "Manage Billing".
Can I get a refund?
For App Store purchases, request refunds through Apple. For web purchases, contact us within 7 days of a charge.
Is my child's data safe?
Absolutely. We are COPPA-compliant, never show ads to children, and all AI chat is moderated. See our Privacy Policy.
How do I add or remove a child profile?
Go to Parent Dashboard inside the app. You can add, edit, or delete child profiles there.